Shipping & Returns
SHIPPING:
- Motorcycle fairings are not easy to manufacture which involves a lot of craftsmanship and expertise. Once we receive your order, your order will be processed to the production team.
- Total Delivery Time = Production time + Shipping time.
- Production time is 2-3 weeks, then shipped out after quality checking.
- Free Shipping: 15-30 days in normal cases.
- Expedited Shipping: 10-20 days in normal cases.
- Tracking number will sent via email once shipped out.
- Import duties, taxes and charges: Import duties, taxes and charges are not included in the item price or shipping charges. Customers need to pay it in case it happens. In very rare cases, customers will pay the duties. Meanwhile, when shipped out, our best practice is to mark a small value on the package, for example, $50~$80, even if the duties happened, the duties will be acceptable.
- During the time of "After-Covid-19", there is a possibility that shipments are delayed by about extra 1-2 weeks, which are caused by lack of airlines and traffic restriction. Thank you for your patience and understanding.
RETURNS:
Returns accepted. We strive to make our customers 100% satisfied with the product they've purchased from us. We believe that when you pay more than $500 for a product, you deserve to not only get the product that you ordered, but the service and product that you want. If you are experiencing any shipping or products issue, or you're feeling frustrated, then please send us an email and our team will assist you right away.
ORDERS ELIGIBLE FOR RETURNS:
To be eligible for a return or an exchange, your items must be:
1. Unused and in the same condition that you received it.
2. Original Packaging. ( All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.)
3. Responsible for your own shipping cost for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
EXCHANGE POLICY
We do not offer exchange service for any products at this time. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items.
HOW TO RETURN
1. Submit a return request at CONTACT US page within 7 days upon receiving your order.
2. Once approved, Wrap the unused item securely in its original package..
3. Fill in the "Return Form" and Send them back with this form enclosed. We recommend you get a tracking code & proof of postage as we cannot process returns that do not reach us.
4. Once we receive the returned products and confirm the condition, we will process your return immediately.
FAULTY RETURNS
If you received defective, incorrect, or incomplete merchandise, please email us within 7 days of delivery for replacement, and please include your order number, and any details about the issue you’re experiencing in your message. We'll work with you to make it right.
ABOUT REFUNDS
If you requested returns, refunds are processed within 48 hours of receiving the return item(s). Refunds will be returned only to the original form of payment. Free gifts are not eligible for return or exchange. In normal cases, it will take 10-15 days for your bank to process the refund after the refund was processed.
ABOUT THE SHIPPING COST
1. Customers will be responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
3. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.
PLEASE NOTE:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION:
1)CANCELLING ORDERS (UNSHIPPED-OUT)
Please notice that, all motorcycle fairings are made to order, as said before, they are not easy to manufacture which involves a lot of craftsmanship and expertise.
* Orders can only be cancelled within 24 hours of payment for a full refund.
* For orders between 24 hours - 72 hours after payment: orders can't be canceled. or will have USD$100 (or equivalent value) restocking fee applied.
* For orders 72+ hours after payment: orders can't be canceled. or will have 50% restocking fee applied.
2)CANCELLING ORDERS (SHIPPED-OUT)
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please submit a return request after you receive the parcel. we will refund your payment after deducting shipping costs. Refund will be issued once we receive the parcel returned.